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Privacy Policy

Last updated: October 2026

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1. Introduction

Duty Ready Apparel (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and make a purchase.
 

2. Information We Collect

We may collect:

  • Contact details (name, email address, phone number, shipping/billing address)

  • Order details (products purchased, payment method, transaction amount)

  • Account information (username, password) if you create an account

  • Technical data (IP address, browser type, device information, pages visited)
     

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your orders, account, or customer support

  • Send marketing emails if you have opted in (you can unsubscribe at any time)

  • Improve our website, products, and services

  • Comply with legal obligations
     

4. Sharing Your Information

We may share your information with:

  • Payment processors and banks to complete your purchase

  • Shipping and delivery partners to deliver your order

  • Service providers who help us operate our website and business

  • Authorities if required by law or to protect our rights

We do not sell your personal information.
 

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in

  • Remember your cart and preferences

  • Analyze site traffic and performance
     

You can control cookies through your browser settings, but some features may not work properly if you disable them.
 

6. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.
 

7. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent
     

To exercise these rights, contact us at: brian@duty-ready.com.
 

8. Data Retention

We keep your information only as long as needed for the purposes described above, or as required by law (for example, tax and accounting rules).
 

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites.
 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
 

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
brian@duty-ready.com

 

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Last updated: October 2026
 

1. Acceptance of Terms

By accessing or using the Duty Ready Apparel website and purchasing our products, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use our site.
 

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use this site and place orders.
 

3. Accounts

You may create an account to make ordering easier. You are responsible for:

  • Keeping your login details confidential

  • All activity that occurs under your account
     

Notify us immediately if you suspect unauthorized use of your account.
 

4. Orders and Payment
 

  • All orders are subject to acceptance and availability.

  • Prices are shown in currency and may change without notice.

  • We reserve the right to refuse or cancel any order, including for suspected fraud or errors in pricing or product information.

  • You agree to provide current, complete, and accurate purchase and account information.
     

5. Shipping and Delivery

Shipping options, costs, and estimated delivery times are shown at checkout and in our Shipping Policy. Delivery times are estimates and not guaranteed.
 

6. Returns, Exchanges, and Refunds

Our returns and refund practices are described in our Returns/Refund Policy (if separate) or Shipping Policy. Please review those terms before purchasing.
 

7. Product Information

We try to display product colors, images, and descriptions as accurately as possible. However, we cannot guarantee that your device’s display will be accurate, and minor variations may occur.
 

8. Prohibited Uses

You agree not to:
 

  • Use the site for any unlawful purpose

  • Attempt to gain unauthorized access to our systems

  • Interfere with or disrupt the site or servers

  • Use the site to harass, abuse, or harm others
     

We may terminate or suspend access to the site for violating these Terms.
 

9. Intellectual Property

All content on this site, including text, graphics, logos, images, and designs, is owned by or licensed to Duty Ready Apparel and is protected by applicable laws. You may not copy, reproduce, or use our content without our written permission.
 

10. Disclaimer of Warranties

Our site and products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non‑infringement.
 

11. Limitation of Liability

To the fullest extent permitted by law, Duty Ready Apparel is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the site or purchase of products.
 

12. Indemnification

You agree to indemnify and hold Duty Ready Apparel harmless from any claims, damages, losses, or expenses (including legal fees) arising out of your use of the site, your violation of these Terms, or your violation of any rights of a third party.
 

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Pennsylvania, United States of America, without regard to its conflict of law rules. Any disputes will be resolved in the courts of Pennsylvania.
 

14. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the site after changes means you accept the new Terms.
 

15. Contact Us

If you have questions about these Terms, contact us at:
brian@duty-ready.com

Terms of Service

 

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Last updated: October 2026
 

First and foremost, if you encounter any issues with your order from Duty Ready Apparel, please do not hesitate to contact us; this is the quickest and most organized way for us to resolve your problems.

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Custom Apparel & Accessories Returns, Refunds, & Exchanges

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Since we operate in a custom-made-to-order business with custom-made products that cannot be resold, we do not accept returns or authorize refunds or exchanges unless the personalized products ordered are defective and/or a mistake has been made to your order by us. Please be very careful upon ordering as we cannot accept returns or authorize refunds and exchanges due to a mistake made to your order by you.​

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All of our orders are thoroughly inspected and accounted for by our staff members in order to ensure that all of our customized products and their quantities are accurately fulfilled. In addition, all of our custom items are carefully examined for any defects before being packaged and shipped.

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The following are examples of eligibility for returns, refunds, or exchanges: holes, very uneven or incorrect logo placement, etc.

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However, the following are examples of non-eligibility for returns, refunds, or exchanges: received correct sizes as fulfilled from your order but does not fit you, any type of color disputes as we ensure approval from both parties before your order enters production, etc. Due to color rendering constraints on the Internet, colors may appear slightly different depending on the settings of your display screen--the colors shown here are not exact, so please keep this in mind when ordering; if you have any questions or concerns about colors, please do not hesitate to contact us. Used, worn, and/or washed personalized items are considered accepted and cannot be returned, refunded, or exchanged.

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Contact Us to Initiate Return Requests

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If you believe your customized items are defective and/or a mistake has been made to your order by us, please contact us within 10 business days of receiving your custom merchandise, and send images of your received personalized merchandise to our email address, along with your order number and your or the first and last names the order was placed under.

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Please do not return or mail any customized merchandise back to us without contacting us first; any unauthorized returns will be refused and sent back to you at your own expense.

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After 14 days upon the receipt of your custom gear, returns will no longer be accepted under any circumstances.

In the case of defective personalized gear, we will have a replacement sent out to you. All other returns will be carefully reviewed on a case by case basis.

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Once your return request has been approved, you must not alter your received customized gear in any shape or form. We will send you a Return Authorization Form with the details of your return. You will then have 30 days from the date of when you received the Return Authorization Form from us to send your order back, otherwise your return will be rendered void.

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Whenever you are ready, you must safely and securely package your custom swag and affix the shipping label onto the package that was initially supplied by us, or supplied by you if you no longer retain it. It is your responsibility to visit an accepted location of our shipping carrier to drop-off your package, or arrange for our shipping carrier to pick-up your package at the address of your choice.

Return Policy
 

Shipping Policy

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Last updated: October 2026

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1. Order Processing Time

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  • Orders are typically processed within X–Y business days (Monday–Friday, excluding holidays).

  • During peak seasons, processing times may be longer.

 

2. Shipping Methods and Rates

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We offer several shipping options at checkout, which may include:

  • Standard shipping

  • Expedited shipping

  • Any other options you use

 

Shipping costs are calculated at checkout based on your location, selected shipping method, and order weight/size.

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3. Shipping Locations


We currently ship to:

  • List countries/regions you ship to all 50 states in the US.

If your location is not available at checkout, we are not currently able to ship there.

 

4. Delivery Times

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Estimated delivery times (after your order has been processed) are:

  • Standard shipping: approximately X–Y business days

  • Expedited shipping: approximately X–Y business days

 

These are estimates only. Actual delivery times may vary due to carrier delays, weather, or other factors beyond our control.

 

5. Order Tracking

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Once your order ships, you will receive a confirmation email with tracking information (if available for your shipping method). You can use this to follow your shipment’s progress.

 

6. Shipping to P.O. Boxes and Military Addresses

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We do/do not ship to P.O. boxes and APO/FPO addresses. If we cannot ship to your address, we will contact you to arrange an alternative.

 

7. Customs, Duties, and Taxes (for international orders)

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For orders shipped outside your country, customs fees, import duties, taxes, and other charges may be applied by your local authorities. These charges are the customer’s responsibility and are not included in our product or shipping prices.

 

8. Lost, Damaged, or Stolen Packages

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  • If your package is marked as delivered but you have not received it, please first check with neighbors or your local carrier office.

  • If your order arrives damaged, contact us within X days with photos of the packaging and items.

  • We will work with you and the carrier to investigate and, where appropriate, offer a replacement or refund, subject to our discretion.

 

9. Incorrect Shipping Information


Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply to resend it.

 

10. Returns and Exchanges


For information about returns, exchanges, and refunds, please refer to our Returns/Refund Policy or contact us directly.

 

11. Contact Us


If you have questions about this Shipping Policy or your order, contact us at:
brian@duty-ready.com

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